dh678 Privacy Policy

dh678 respects the privacy of every player who uses its platform. We handle personal data responsibly, use it only for legitimate operational purposes, and take all reasonable steps to keep it secure. This Privacy Policy sets out our practices in plain, accessible language so that every player in Dhaka, Chittagong, Sylhet and across Bangladesh fully understands their rights and our obligations.

We do not sell, rent or trade your personal data to third parties for their own marketing purposes. Any sharing of data with service partners is strictly limited to what is necessary for dh678 to operate its platform and fulfil its obligations to you.

Privacy at a Glance

1. Information We Collect

When you register, use or interact with the dh678 platform, we may collect the following categories of personal data. We collect only the minimum information necessary for each purpose.

2. How We Use Your Information

dh678 uses the personal data we collect for the following purposes. We will never use your data for any purpose that is incompatible with the reasons for which it was originally collected.

• 1Account creation and management: to register your dh678 account, verify your identity, maintain your account balance and provide you with access to all platform services.
• 2Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, and to maintain accurate transaction records.
• 3Legal and regulatory compliance: to fulfil our obligations under applicable laws, including anti-money laundering (AML) requirements, age-verification obligations and any lawful requests from competent authorities.
• 4Platform security and fraud prevention: to monitor for suspicious activity, detect and prevent fraud, enforce our Terms & Conditions, and protect the security of both the platform and our players.
• 5Responsible gaming: to monitor gameplay patterns, apply player-requested deposit limits, self-exclusion periods or time-out tools, and to identify players who may need responsible gaming support.
• 6Customer support and communications: to respond to your support queries, send you account-related notifications (e.g. deposit confirmations, withdrawal updates, security alerts) and provide you with information about changes to the platform or these policies.

3. Legal Basis for Processing

dh678 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of each processing activity.

• 1Contractual necessity: processing required to fulfil our contract with you — primarily to operate your account, process payments and deliver platform services.
• 2Legal obligation: processing required to comply with applicable laws, including AML regulations, KYC requirements, age-verification obligations and responses to lawful authority requests.
• 3Legitimate interests: processing for fraud detection, platform security, responsible gaming monitoring and the improvement of our services, where such processing does not override your fundamental privacy rights.
• 4Consent: for any optional data processing activities — such as sending you promotional communications about bonuses and seasonal offers — we will obtain your explicit consent and you may withdraw it at any time by contacting our support team.

4. Sharing Your Information

dh678 does not sell, rent or trade your personal data. We share your information only in the following limited circumstances, and only to the extent necessary for each purpose.

• 1Payment service providers: we share transaction data with payment processors including bKash, Nagad, Rocket, Upay and partner banks strictly for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy obligations and applicable financial regulations.
• 2Technology and game providers: we share necessary operational data with game software providers (such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi) and platform technology partners to enable the delivery of their services within the dh678 environment. No more data is shared than is operationally required.
• 3Legal and regulatory authorities: we will disclose personal data to law enforcement agencies, regulatory bodies or courts where required to do so by applicable law or a valid legal order. In such cases, we will disclose only the minimum data required to fulfil the legal obligation.
• 4Business transfers: in the event of a merger, acquisition or sale of all or substantially all of dh678's assets, your personal data may be transferred to the successor entity. We will notify you of any such change via a prominent notice on the Platform before your data is transferred.

5. Cookies and Tracking Technologies

dh678 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns and improve the overall experience for players across Bangladesh.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features. Your browser's help documentation will explain how to adjust cookie settings for your specific browser.

6. Data Retention

dh678 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting or reporting requirements. The applicable retention periods vary depending on the category of data and the reason it was collected.

Account data is typically retained for the duration of your active account plus a minimum of five years following account closure, to comply with applicable AML and record-keeping obligations. Transaction records are retained for at least five years from the date of the transaction. Where you have not completed registration or your account application was declined, we will delete your data within 90 days unless we are required by law to retain it for a longer period.

7. Data Security

dh678 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, and regular security assessments of our systems and infrastructure.

While dh678 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you have reason to believe that your dh678 account has been compromised, please contact our support team immediately at [email protected] so that we can take prompt action to secure your account.

8. Your Privacy Rights

You have the following rights in relation to the personal data dh678 holds about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all verifiable requests within a reasonable timeframe.

• 1Right of access: you may request a copy of the personal data dh678 holds about you, together with information about how and why it is being processed.
• 2Right of rectification: if the personal data dh678 holds about you is inaccurate or incomplete, you may request that we correct or complete it.
• 3Right of erasure: in certain circumstances you may request that dh678 delete your personal data. This right is subject to our legal retention obligations — for example, we may not be able to delete transaction records that we are required by law to retain.
• 4Right to restrict processing: you may ask dh678 to pause processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• 5Right to withdraw consent: where dh678 processes your data on the basis of consent (for example, for optional promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We will acknowledge all privacy rights requests within 5 business days (Bangladesh Standard Time) and endeavour to complete them within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.

9. Children's Privacy

dh678 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you must not use the dh678 platform or provide any personal information to us. If dh678 becomes aware that personal data has been collected from a person under 21, we will delete that data promptly and permanently close the associated account. If you believe that a minor has registered with dh678, please notify us immediately at [email protected].

10. Third-Party Links

The dh678 platform may contain references to third-party services such as payment providers including bKash and Nagad. When you interact with these services, you are subject to their own privacy policies, which are independent of dh678's Privacy Policy. dh678 is not responsible for the privacy practices or the content of any third-party services. We encourage you to review the privacy policy of any third-party service you use in connection with the dh678 platform.

11. Changes to This Privacy Policy

dh678 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the services we offer. The revised policy will be published on this page with an updated last-updated date. We encourage you to review this page periodically to stay informed about how we handle your personal data.

Where any amendment materially affects your rights or how we handle your personal data, dh678 will endeavour to provide reasonable advance notice via a notice displayed on the platform before the changes take effect. Continued use of the dh678 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact our support team. We aim to acknowledge all privacy-related queries within 24 hours (Bangladesh Standard Time) and resolve them within 30 days.